How can we help?
Help with your Obsidian workspace, membership or EA enquiry. Market signal tools and the Telegram group are included in one US$30 monthly membership. EA licences are separate.
HELP WITHOUT SIGNING IN
Can’t sign in?
You can read these steps without an account.
- Email and password: open the sign-in page, enter your email address, then choose Forgot password? Check your inbox and spam folder for the reset email.
- Google: open Obsidian directly in Safari or Chrome. If you arrived from another app, use its menu to open the page in your browser, then choose Continue with Google.
Still need help? Email the team without signing in. Include the email address you use for Obsidian and a short description of the problem.
support@mail.obsidiancharts.comNever send your password, invitation code or account credentials.
COMMON QUESTIONS
Find your next step.
How do I sign into the grid?
Open the sign-in page and use Google or email and password. Verify your email when creating an account, and use the address linked to your membership or invitation. Signing in does not create a paid subscription. If you cannot sign in, start with sign-in help above.
How do I activate member access?
Open your account to accept an invitation or request access. Invitation codes work only with the email they were issued to. Your account shows whether access is active. Creating an account alone does not activate membership.
How do I get into Telegram?
Approved members can open the member Telegram access page. Telegram has its own sign-in and group controls. Group admission and removal are currently managed by the Obsidian team.
Why does the grid show unavailable?
The grid needs a current broker feed. It hides stale signals when updates stop and marks instruments with missing data as unavailable. Check the feed status and timestamps before using a setup.
Are EA licences included?
No. Obsidian membership covers the market signal workspace and Telegram group. EA products are separate, with their own availability, requirements and licence terms.
Where can I inspect the evidence?
Open Results for targets reached and individual setup outcomes. Methodology & evidence explains the current rules, historical tests and archived studies. These setup observations are separate from executed trading profits.
Send the team an enquiry.
Account help, signal tools, EA availability or a development project. Your messages and replies stay in your private support area.
Sign in to contact us →
An account is enough to send an enquiry. You do not need an active membership.
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